Powering the contact centers of India's fastest-growing enterprises
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Empower your frontline. Use Kalibr to train & assess agents before they go live, and Audira to replace manual QA with 100% automated omnichannel scoring.
Powering the contact centers of India's fastest-growing enterprises
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From hiring simulations to post-call analysis, Singularium provides the complete suite to scale contact center excellence.
Unify Voice, Chat, Email, and Video. Our native engine accurately processes 12+ Indian languages, ensuring high accuracy across English, Hindi, and regional dialects.
Stop sampling 2%. Grade 100% of interactions against standard rubrics instantly (Greeting, Politeness, Resolution).
Don't test on live customers. Use AI voice and chat simulators to benchmark candidates during hiring and train agents before they hit the production floor.
Built on STEPZERO. Seamlessly route low-confidence AI scoring or edge cases to human QA reviewers within the same unified dashboard.
Equip agents with real-time objection handling, compliance nudges, and automated CRM summaries during the call.
"I see your delivery is delayed by 20 mins. Let me issue a 10% coupon immediately."
Select a scenario. Watch the AI audit the call using standard BPO communication frameworks (Greeting, Politeness, Issue Identification).
See how leading enterprises transform their contact centers with Singularium's ecosystem.
How a leading grocery delivery app moved from 2% manual sampling to 100% automated scoring with Audira, reducing compliance breaches to near zero.
QA Coverage
AHT Reduction
By integrating Kalibr AI simulators, this enterprise BPO replaced legacy shadowing, allowing agents to practice on AI personas before hitting the live floor.
Faster Onboarding
CSAT Boost